Shipping Policy

Last updated: September 3, 2026

Processing and delivery estimates

Ready-to-ship items normally leave the fulfillment location after payment and address checks are complete. Personalized and print-on-demand products require production before shipment, so their estimated delivery window is longer. The current estimate shown during checkout is the best guide for a specific item and destination.

Delivery dates are estimates rather than guarantees. Weather, carrier capacity, customs review, remote-area delivery and address problems can add time after an order has shipped. Digital products are delivered electronically and do not incur shipping charges.

Tracking your order

When tracking is available, we send the carrier and tracking number to the email used at checkout. You can also use the Track your order page with your order number and email address. A tracking scan may take one or two business days to appear after the label is created.

If tracking says delivered but the parcel is missing, check entrances, household members and any safe location used by the carrier. Then contact the carrier and HQ Triply promptly so we can document the issue.

Addresses, international orders and split shipments

Review the address carefully before submitting payment. Contact us immediately if a correction is needed; an address cannot always be changed once fulfillment begins. Customers are responsible for accurate delivery information and, where applicable, import duties or local taxes.

Items may ship separately when they come from different fulfillment partners. Separate parcels do not mean duplicate shipping charges. Contact support if a package has no tracking movement beyond its expected window.