Returns & Refund Policy
Last updated: September 3, 2026
Return window and eligibility
Eligible standard physical products may be returned within 30 days of delivery. The item should be unused, in its original condition and accompanied by the order information. Contact us before sending anything back so we can confirm the correct return destination and instructions.
Personalized, made-to-order and digital products are generally not returnable for a change of mind. This does not limit help for an item that arrives damaged, materially defective or different from the approved order details.
Damaged or incorrect orders
Inspect the order soon after delivery. If an item is damaged, incorrect or incomplete, contact support with the order number, a description and clear photographs of the item and packaging. Keep all packaging until the case is reviewed.
Approved resolutions may include a replacement, refund or another appropriate remedy. Do not return a damaged or incorrect item without instructions, because different products may have different fulfillment addresses.
Refund timing
After an eligible return is received and inspected, we notify you of the decision. Approved refunds are sent to the original payment method. Banks and payment providers may need additional business days to display the credit.
Original expedited shipping, return postage and import charges are not normally refundable unless the return results from our error or a defective item. Contact us before the 30-day period ends if delivery or support delays affect your request.